Privacy Policy

Thrivewood Root

Effective Date: 2024-11-01

Thrivewood Root (“we,” “our,” or “the Trust”) is committed to protecting the privacy and security of everyone who interacts with our organization. As a faith-based trust dedicated to community development, unconditional love, empowerment, and hope, we handle personal information with the utmost care and integrity. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We may collect the following categories of information when you visit our website, request support, join an initiative, or make a donation:

Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth (when legally required for donor verification)
  • Any information voluntarily provided on forms or communication channels

Donation & Payment Information

  • Donation history
  • Transaction details
  • Payment method type

Note: All financial processing is securely handled by third-party PCI-compliant processors. We do not store credit card or banking information.

Technical Information

  • Device type
  • Browser type
  • IP address
  • Pages visited on our site
  • Interaction details with our emails or forms (via GoHighLevel or other platforms)

Community or Program Information

  • Survey responses
  • Volunteer or participant records
  • Questions or messages submitted to Thrivewood Root

2. How We Use Your Information

We use your information to further our mission and provide a meaningful, supportive experience, including:

  • Facilitating and processing donations
  • Providing receipts and donor communications
  • Sending updates, newsletters, or opportunities to participate
  • Responding to questions or support requests
  • Improving our website, workflows, and community services
  • Managing event registrations, programs, or charitable initiatives
  • Maintaining legal and financial records as required by law

3. How We Store and Protect Your Information

We treat your information with deep respect and confidentiality. To maintain security:

  • Data is stored using encrypted, industry-standard systems
  • Access is limited to authorized team members and trusted service providers
  • GoHighLevel, Make.com, and other third-party tools follow strict security protocols
  • Sensitive data is never sold or shared outside the Trust’s mission needs
  • Financial information is not stored on our servers

4. How Your Information Is Shared

We only share your information when it is necessary for the operation of Thrivewood Root or when required by law.

We may share information with:

  • Third-party service providers (e.g., email systems, donation processors, automation services)
  • Legal or regulatory authorities if required for compliance
  • Partners assisting with community programs, but only with your permission

We will never:

  • Sell your information
  • Share your personal data for unrelated marketing purposes
  • Disclose sensitive information without your consent

5. Your Rights and Choices

You have control over your personal information. You may at any time:

  • Request access to your data
  • Request corrections or updates
  • Ask us to delete your information
  • Opt out of emails or text messages
  • Change communication preferences

To exercise any of these rights, contact us at:

📧 Thrivewood Root

6. Cookies and Tracking

Our website and donation pages may use cookies to:

  • Improve user experience
  • Analyze site performance
  • Personalize content

You can disable cookies in your browser settings at any time. Doing so may affect some features of the website.

7. Children’s Privacy

Thrivewood Root does not knowingly collect information from children under 13. If we learn that we have unintentionally collected such data, we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy as needed to reflect new practices, technologies, or legal requirements. The “Effective Date” at the top of this page will be updated accordingly. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or how your information is used, we’re here to help with openness and respect.

Thrivewood Root
📧 [email protected]